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Privacy Policy

Effective September 19, 2026 · LUQMEDIA LLC

1. Information We Collect

Personal information

• Name, email address, phone number, physical address
• Payment information when you make a purchase or request a quote
• Opt-in records and timestamps for all communication channels (SMS, email, and others)

Non-personal information

• IP address, browser type, device information
• Website usage patterns and analytics
• Cookies and similar technologies

Customer communication

• Records of inquiries and service requests
• Appointment details and preferences
• Service history and feedback

2. How We Use Your Information

• Providing and improving our services
• Processing transactions and payments
• Communicating with you about your inquiries, appointments, and promotions
• Enhancing website functionality and user experience
• Ensuring security and fraud prevention
• Maintaining records of your communication preferences and consent

3. SMS Messaging & Compliance

By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.

Opt-in and consent

• You will only receive messages if you have explicitly opted in
• We maintain timestamped records of all opt-in actions
• We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws

Opt-out instructions

• You can cancel SMS notifications at any time by replying STOP
• You will receive a final confirmation message, and no further messages will be sent unless you re-opt in
• All opt-out requests are processed immediately

Message frequency and content

• Message frequency varies based on your interactions with our business
• Messages will be directly related to the services you have requested
• We do not send promotional content without specific consent

Help and support

• Reply HELP for assistance, or contact us at edgar.luque@luqmedia.com
• Customer support is available during regular business hours

Carrier information

• Standard message and data rates may apply
• Carriers are not liable for delayed or undelivered messages
• Supported carriers include AT&T, Verizon, T-Mobile, and most regional carriers

We implement strict data protection measures to safeguard your SMS opt-in information and consent records.

4. Information Sharing & Disclosure

We do not sell, rent, or trade personal information. We may share information with:

Service providers

• Third-party vendors who assist in our operations, such as payment processing and appointment scheduling
• SMS aggregators and providers solely for the purpose of delivering messages you have consented to receive
• All service providers are contractually obligated to maintain confidentiality and security

Legal compliance

• If required by law, legal process, or to protect our rights
• In response to valid law enforcement requests or court orders

Business transfers

• In case of mergers, acquisitions, or sale of assets
• In such cases, your data remains protected under the terms of this policy

All of the above categories exclude text messaging originator opt-in data and consent. That information will not be shared with any third parties, excluding aggregators and providers of the text message services.

5. Data Security

• Encryption of sensitive data in transit and at rest
• Secure access controls and authentication mechanisms
• Regular security assessments and updates
• Training on data protection
• Breach notification protocols in accordance with applicable laws
• Secure backup systems and disaster recovery procedures

Despite these measures, no method of transmission over the Internet or electronic storage is 100% secure. We strive to use commercially acceptable means to protect your personal information but cannot guarantee absolute security.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to analyze site traffic and user behavior, remember your preferences, improve website functionality, and measure the effectiveness of our services. You may control cookies through your browser settings. Disabling cookies may limit your ability to use certain features of our website.

7. Your Rights & Choices

• Access, update, or delete your personal information
• Opt out of marketing emails by clicking "unsubscribe" in our emails
• Opt out of SMS messages by replying STOP
• Request information on how we process your data
• Withdraw consent at any time for future communications
• Lodge a complaint with a supervisory authority if you believe your rights have been violated

California residents have the rights described in the CCPA as amended by the CPRA, including the right not to be discriminated against for exercising them. Canadian residents have the rights described in PIPEDA. To exercise any of these rights, contact us using the information in Section 11.

8. International Transfers

LUQMEDIA LLC is a U.S. company operated from Canada, and our service providers are based in several countries. Your information may be processed in the United States, Canada, and elsewhere. Where required, we put appropriate safeguards in place before transferring data.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies. This privacy policy applies only to information collected by LUQMEDIA LLC.

10. Changes to This Privacy Policy

We may update this policy periodically. The latest version will always be available on our website with the effective date. For significant changes, we will notify you by email or through a notice on our website.

11. Contact Us

LUQMEDIA LLC
2125 Biscayne Blvd, Ste 204 #27639, Miami, FL 33137
Phone: (786) 686-1756
Email: edgar.luque@luqmedia.com
Website: luqmedia.com

By using our website and services, you consent to this policy.